Rapid Cycle Quality Improvement: Getting to Results Faster While Pulling our Workforce Out of the Valley of Despair

As the stress and chaos in the current environment builds for everyone, but especially our people on the front lines of patient care, how we manage quality improvement has taken on a whole new level of importance for multiple reasons. First, because we have to get better at making measurable improvements happen faster so to benefit from the financial, operational and reputational impact they can have. Secondly, it is important because we have to get our workforce out of the Valley of Despair where productivity and employee satisfaction goes to die when change management lasts for too long and puts too many avoidable burdens on the very people responsible for the direct care of our patients. In this session, we will discuss the benefits of effective rapid cycle quality improvement, what it looks like, the dangers that live in the Valley of Despair and how good rapid cycle quality improvement can help to control for the negativity that hides there.