Quality: The Diamond in the Rough in Helping Us to Save Health Care

As revenues get smaller at the same time the costs associated with errors and how health care operates just keep growing, there has never been a more important time to look at shifting the industry’s approach to quality management away from the very costly and resource-consumptive game of minimal compliance that it plays with its regulators and surveyors to a more business-oriented model with a focus on getting a lot more right the first time in the most business-smart, defect-free, workforce supportive and customer-driven ways possible – getting control of what is now estimated to create more than a trillion dollars in avoidable costs, losses and expenses for the hospital industry alone every year. In this session, we will discuss what that transition looks like, how to get started and the experiences of one hospital CEO in using it to save a financially failing hospital.