Navigating Difficult Conversations

Profoundly impacted by an early career experience and the discovery that even the most successful and well-respected physicians often struggled with their communication skills, Dr. Orsini has spent the last 25 years developing proven communication techniques that teach others how to quickly form trusting relationships. Even the most talented physicians have difficulty communicating effectively which can often lead to poor patient satisfaction, ineffective leadership, volatile work environments, and disruptive behavior. Through decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate difficult conversations in the most effective and compassionate manner. Designed with our residents in mind, this presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.